Cancellation Policy

Cancellation Policy 

At MindMend, we strictly reserve your appointment time specifically for you. We understand that unforeseen circumstances arise; however, consistent attendance is crucial to therapeutic progress. 

1. Cancellation Procedure

If you need to cancel your appointment, you must notify us at least 24 hours in advance of your scheduled session time. Cancellations can be made by contacting us directly via phone or email. 

2. Late Cancellations and No-Shows

If you cancel an appointment with less than 24 hours’ notice, or if you fail to attend a scheduled session (a “no-show”), the session will be forfeited. 

3. Impact of Cancellation

Please note that canceling an appointment does not entitle you to a refund. To avoid losing your session fee, we highly encourage rescheduling rather than canceling outright. Please refer to our Refund & Rescheduling Policy below.